Subject to exceptions, we are happy to accept returns of incorrectly ordered or mispicked items within 28 days of delivery. Your 28 day period begins on the date shown at the top of your invoice. Please inform us of any faulty or broken items within 14 days.
Please call us on 01782 319435 or e-mail enquiries@cromartie.co.uk to inform us of an incorrectly picked, incorrectly ordered or broken item. When returning items to us, please include a note or copy of your sales order or invoice with your goods to enable us to process your refund. We can either arrange a refund for the returned items or a credit note, the value of which can be deducted from your next order. Refunds will be credited to the original payment card. Goods must be returned in a fully resaleable condition and any lids, packaging and labels must be intact. Please note, we will only refund or credit the sale value of incorrectly ordered goods – not any return postage. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition.
Please return items to:
FAO Returns
Cromartie Hobbycraft
Park Hall Road
Longton
Stoke-on-Trent
Staffordshire
ST3 5AY