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Following the latest Government announcement, we are still operating for despatch of online orders. Our showroom is currently closed to the public, however our team are available by phone or live chat between the hours of 9.00am -3.30pm Monday to Friday.
Please note, our offices and warehouse are currently operational for online orders only. Please visit our Customer Update page for full details.
To identify what parts may or may not be needed to repair your kiln we would need the following information:-
Manufacturer Model number Serial number Power rating (KW) Voltage (v) Date of manufacture Controller manufacture + model (if applicable)
At Cromartie we can often resolve small kiln technical problems with a quick phone call or email. It is always helpful if we can have picture of all areas of the kiln inside and outside and also any information on what type of problem you’re experiencing. Controller error codes can quite often point you in the right direction.
To obtain a quote for kiln repair/ servicing or for further assistance please email the information to Kiln Technical Queries and we will do our very best to assist you. Alternatively, please give our Kiln Technical team a call on 01782 344253.
Please click on the links below for instructional videos on many aspects of owning and using your kiln, including firing, loading, kiln maintenance, programming and much more.
If you cannot find what you are looking for above please do not hesitate to contact our Technical team on 01782 344253 and we will be happy to assist you.
Cromartie Hobbycraft Limited Park Hall Road Longton Stoke-on-Trent Staffordshire ST3 5AY Tel: 01782 319435
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