Our showroom is currently closed to the public, however our team are available by phone or live chat between the hours of 9.00am -3.30pm weekdays (excluding Bank Holidays.). For more details and for information on ordering and deliveries, please see our Frequently Asked Questions.

Kiln Servicing & Technical Queries


Cromartie has been manufacturing and supplying kilns for over 70 years. If you are looking for a kiln service or kiln repair, we have kiln service engineers who are able to visit you at your premises. Alternatively, if you can bring your kiln to us, we can book it in to be assessed and this is normally a cheaper option.

To identify what parts may or may not be needed to repair your kiln we would need the following information:-

Manufacturer
Model number
Serial number
Power rating (KW)
Voltage (v)
Date of manufacture
Controller manufacture + model (if applicable)

At Cromartie we can often resolve small kiln technical problems with a quick phone call or email. It is always helpful if we can have picture of all areas of the kiln inside and outside and also any information on what type of problem you’re experiencing. Controller error codes can quite often point you in the right direction.

To obtain a quote for kiln repair/ servicing or for further assistance please email the information to Kiln Technical Queries and we will do our very best to assist you. Alternatively, please give our Kiln Technical team a call on 01782 319435.

Please click on the links below for instructional videos on many aspects of owning and using your kiln, including firing, loading, kiln maintenance, programming and much more.






If you cannot find what you are looking for above please do not hesitate to contact our Technical team on 01782 344253 and we will be happy to assist you.