Please note due to a very high volume of orders, despatches may currently be delayed and additional items to existing orders will be despatched as separate consignments. Apologies for any inconvenience caused.

Kiln Servicing & Technical Queries


At Cromartie, we have a rich history of providing top-quality kilns to the ceramics market for over 70 years. Our team of kiln service engineers are experts in their field and are always eager to help you with any issues you may be facing with your kiln. We can offer kiln servicing throughout the UK- whether you would like a visit at your premises, or you would like to bring your kiln to us, we're here to help!

What sets us apart is the technical advice and afterservice we provide with our kilns. We want to ensure that you have a positive and stress-free experience with your kiln, and we're here to support you every step of the way. Whether you need help with choosing the right kiln or maintaining your existing one, we've got you covered.

We endeavour to hold a comprehensive range of spare parts, and our experienced and knowledgeable staff are always at the ready to assist you with any questions or issues that may arise. Our goal is to provide you with the necessary information and support to keep your kiln running smoothly and minimise downtime, as we understand that your kiln is a crucial part of your work and any problems could cause significant disruptions.



To help us diagnose and resolve any issues with your kiln, we would need some essential information such as the manufacturer, model number, serial number, power rating, voltage, date of manufacture, and the controller manufacture and model (if applicable). If you can provide us with pictures of the kiln, inside and out, as well as any error codes from the controller, this will help us to identify the issue more quickly and accurately.

For smaller technical issues, a quick phone call or email is often all it takes to resolve the problem. Our friendly team is always ready to help and will be more than happy to assist you.


If you would like a quote for kiln repair or servicing, or if you need any further assistance, please don't hesitate to get in touch with us. Simply send us an email with the required information to Kiln Technical Queries,and we will do everything we can to help you. Alternatively, you can call our Kiln Technical team at 01782 319435 for more information. We look forward to assisting you!


Please click on the links below for instructional videos on many aspects of owning and using your kiln, including firing, loading, kiln maintenance, programming and much more.

Product Showcase: Kilns

Setting Up and Installing Your Kiln

Operating Your Kiln

Performing Kiln Repairs

Troubleshooting Glazing and Firing Issues


If you cannot find what you are looking for above please do not hesitate to contact our Technical team on 01782 319435 and we will be happy to assist you.