We are still operating for despatch of online orders- our showroom is currently closed to the public, however our team are available by phone or live chat between the hours of 9.00am -3.30pm Monday to Friday.
Please note we will be closed for Christmas from 24th December until 2nd January 2021.

Glaze Technical Support

Please note, our offices, showroom and warehouse are temporarily closed therefore there will currently be a delay with despatch of online orders. Please visit our Customer Update page for further details.



Glaze Technical Support

If you have experienced problems with glazing your bisqueware please get in touch with the following information to help us identify the issue:-

Bisque Manufacturer (for example Gare, Duncan, Cromartie, Other)
Bisque product code
Batch number (usually printed on side of box)
Underglaze used
Clear glaze used + whether it is dipping or brush on.

At Cromartie we can often resolve small glazing problems with a quick phone call or email. It is always helpful if we can have pictures of the problem piece. If it is clay work rather than bisque, any information on what type of clay has been used and firing programme will help.

To obtain assistance please email the information to Glaze Technical Queries and we will do our very best to assist you. Alternatively please call 01782 344255 to speak to a member of our Glazing Technical team.