Please see our FAQs here for details on ordering, deliveries, returns and more.
If no one is available to receive your order, the courier may leave a calling card, send a text, or email you with re-delivery details. Additional charges may apply for re-delivery. Please ensure someone is available to avoid extra costs.
Subject to exceptions, we are happy to accept returns of incorrectly ordered or mispicked items within 28 days of delivery. Your 28 day period begins on the date shown at the top of your invoice. Please call us on 01782 319435 or e-mail enquiries@cromartie.co.uk to inform us of an incorrectly picked or incorrectly ordered item. When returning items to us, please include a note or copy of your sales order or invoice with your goods to enable us to process your refund. We can either arrange a refund for the returned items or a credit note, the value of which can be deducted from your next order. Refunds will be credited to the original payment card. Goods must be returned in a fully resaleable condition and any lids, packaging and labels must be intact. Please note, we will only refund or credit the sale value of incorrectly ordered goods – not any return postage. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition.
Please return items to:
FAO Returns
Cromartie Hobbycraft
Park Hall Road
Longton
Stoke-on-Trent
Staffordshire
ST3 5AY